Are your products handmade?
Yes! All of the items at Beadiful Creations by Jenn are handmade or individually decorated by me. I'm a one-woman operation, handling everything from creating products to packaging and shipping orders.
Do you accept custom orders?
Absolutely! I'm happy to discuss custom orders and personalized designs.
Before placing a custom order, please contact me at [email protected] so we can discuss your ideas and confirm that I have or can quickly obtain the necessary designs, colors, materials, and supplies to accomodate your request.
Custom orders are subject to availability and require additional processing time. I'll provide an estimated timeframe before your order is confirmed.
A non-refundable deposit may be required for personalized orders, particularly those featuring names, personal photographs, or other customer-specific details that cannot easily be resold.
If a deposit is required, the amount and terms will be clearly communicated and agreed upon before payment is collected. Deposits are generally non-refundable if you cancel after work has begun or personalized materials have been purchased. If I'm unable to fulfill your order, your deposit will be refunded.
Please do not purchase an existing item expecting customization without contacting me first.
How long does it take for my order to ship?
I strive to ship ready-to-ship orders within 3 business days, excluding weekends and holidays.
If an unexpected delay occurs, I'll contact you with an updated estimated shipping date. You'll have the option to accept the new timeframe or cancel for a full refund before your order ships.
Custom orders require additional processing time, which will be discussed before your order is confirmed.
Where do you ship?
I currently ship to all 50 U.S. states, including Alaska and Hawaii, using USPS.
Shipping to U.S. territories and international destinations is not available at this time.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery destination.
Will I receive tracking information?
Yes! Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Please keep in mind that USPS tracking updates may take some time to appear after a package is shipped.
Do you accept returns or exchanges?
Due to the handmade nature of my products, all sales are final. Returns or exchanges are not accepted for changes of mind, personal preferences, or items ordered in error.
If your order arrives damaged, defective, incorrect, or significantly different from its description, please email [email protected] within 7 days of delivery.
Please refer to the Shipping & Returns page for complete details. Applicable consumer protections still apply.
What if my order arrives damaged?
Please contact [email protected] within 7 days of delivery.
Include your order number, a description of the problem, and clear photographs of the damaged item and packaging when possible.
I'll review the issue and work toward an appropriate resolution.
How should I care for my elastic bracelets?
Elastic bracelets need a little extra care to keep them looking their best!
Gently roll your bracelet over your hand instead of pulling or stretching it. Avoid excessive twisting or tugging, and remove your bracelet before swimming, showering, or using cleaning products.
Exposure to water, lotions, perfumes, and chemicals can weaken the elastic over time.
Normal wear and tear or damage caused by improper handling is not considered a manufacturing defect.
What are Clearance & Oops! items?
Sometimes a creation doesn't turn out exactly as planned, but it's still perfectly usable!
The Clearance & Oops! category includes discounted products and items with minor cosmetic imperfections, such as small design flaws or alignment issues.
Any known imperfections will be disclosed in the product description and photographed whenever possible.
Disclosed imperfections are reflected in the item's condition and are not grounds for a return or refund. If something arrives damaged beyond what was disclosed, please contact me.
Will my item look exactly like the photos?
I do my best to photograph products accurately. Because many items are handmade, slight variations in appearance, placement, or finish may occur.
Colors may also appear slightly different depending on lighting and your screen settings.
How can I contact you?
For general questions, product inquiries, and custom order requests:
[email protected]
For order issues, damaged items, returns, or exchanges:
[email protected]
I respond to emails within 24 business hours unless otherwise stated.
Messages received after 6 PM Eastern on Fridays or over the weekend will be answered beginning Monday.
Thank you for shopping with Beadiful Creations by Jenn!
Jenn 💜